Everything You Need to Know About Our Responsible Gambling Tools
We know you come to Bally Casino for the excitement, and we don't like to disappoint! But we've been in the game long enough to know that fun should never come at the cost of safety.
Like all the good things in life, sometimes it takes a little good ol' fashioned teamwork. Keeping responsible gambling in the spotlight, we implement some smart tools, such as deposit limits, cool-off periods, and session reminders, to keep everyone on the same page.
Do I need the tools?
The casino floor is a place for thrilling entertainment with your buds. If you find yourself having anything less than a blast while playing, then we recommend hitting the 'pause' button to think about the following questions.
You don't need a 'yes' or 'no' answer for any of these questions – we prefer considering whether the answer is 'never', 'sometimes', 'most of the time' or 'almost always' to get a real sense of where we're sitting.
Have you bet more than you could afford to lose?
Have you found yourself needing to gamble with more money to get the same feeling of excitement?
If you lost money, did you log back in on another day to try to win back what you lost?
Have you ever borrowed money or sold anything to get money to gamble?
Do you feel like you might not be in control of your gambling?
Has gambling caused you any health problems, such as stress or anxiety?
Have people criticised your betting or told you that you had a gambling problem, regardless of whether you agreed?
Has your gambling caused any financial problems for you or your household?
Have you felt guilty about the way you gamble or what happens when you gamble?
If you answered 'never' or 'sometimes' to the majority of the questions, then it sounds like you're in full control of your gambling. You could have a problem, though, if the majority of your answers were 'almost always'.
You can chat about your experience with us more by getting in contact with our super friendly Customer Service team or heading over to GamCare for a more in-depth test.
Our Responsible Gambling Toolbox
We're big on service here at Bally Casino. You want to customise your gaming experience? You got it. We have plenty of smart tools designed to help you keep things fun while playing online. Take a look for yourself.
Deposit Limits
Want to cap your playing funds? No problem. Set your daily, weekly or monthly spending limit and we'll let you know once you've hit it. Just log in to let us know your limit. If you have more than one account with Bally Casino or across the other awesome casinos in our network, then you'll need to set a limit for each one.
Session Reminders
Need a friendly nudge to take a break before the hour mark? With our session reminders, you can set a reminder to stop playing after 30 minutes, freeing up time to get the laundry done!
Account Cool Off
Fancy a break from the casino floor? Say hello to the Account Cool Off tool. This tool lets you set a break of between 24 hours to six weeks. Just like the Deposit Limits tool, you'll need to activate the Account Cool Off tool across each of your accounts separately.
Account Self Exclusion
If you want to stop playing for longer than six weeks, then the Self Exclusion tool is for you. With the option to take a break for up to five years, this tool is great for helping players experience a reset. Once your break is over, our Customer Service team will give you a hand getting back into the action.
Not a fan of adverts?
Adverts. Whether you love 'em or hate 'em, you should have the power to opt out of seeing them at any time. If you want to opt out of our adverts, then head over to the My Account page and change your contact preferences. To find out how you can opt out of adverts on your social media feeds, then take a look at GambleAware's advice.
No minors, please
Our online casino is a kid-free zone. That means no one is allowed to open a Bally Casino account until they are over 18 years old.
We validate the age and identity of all members looking to join by using a third party data reference company to perform an electronic verification. We reserve the right to ask for age verification information from you and hold your account until information proving you are an appropriate age is provided.
If we find anyone under 18 years old, then we will null and void any bets placed and the winnings will be forfeited. For parents and guardians looking to monitor and restrict the use of their computer's access to the internet from their minors, we recommend the following sites: FOSI and Net Nanny.
Helpful Organisations and Groups
TalkBanStop is a service designed to help those experiencing problem gambling on their journey to recovery. It’s a partnership between GamCare, Gamban and GAMSTOP. Their helpline supplies free confidential information, advice and support 24 hours a day. You can call them on 0808 8020 133 or start a live chat now.
You can also access a free Gamban blocking software, and they'll talk you through how to register for self-exclusion from all online gambling companies licensed in Great Britain via GAMSTOP.
GambleAware provides information, advice and points people towards support to help keep them safe from gambling harms.
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harm. It is free to access the service across England, Scotland and Wales.
GamCare operates the National Gambling Helpline and offers confidential information, advice and support for anyone harmed by gambling in Great Britain.
Their help is available for free, 24 hours every day, if you call 0808 8020 133, use Live Chat, on WhatsApp using 020 3031 8881 and on Facebook Messenger. Advisers will listen and your conversation is confidential.
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
You can find more information other multi-operator self-exclusion schemes, including offline, listed here.
A fellowship of men and women who have joined together to share their experiences, try and solve their common problems and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only).
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
There is also a full list of financial services organisations in the UK that currently offer gambling blocks on debit cards available.